Terms of Service

Initial and Subsequent Appointment and Consultations

  • To fulfil clinical and mutual legal obligations, at the time of booking an initial appointment or consultation, Podiatry & Chiropody clinical receptionist will take details to include but not limited to full name, date of birth, home address, contact email address, contact phone number and GP contact details. Podiatry & Chiropody clinical receptionist will also take a non-refundable deposit or full payment (credit card, debit card or cash) to enable the appointment or consultation to be booked.

 

  • At each subsequent appointment or consultation, the clinical receptionist and podiatrist will confirm and amend (when indicated) current personal and health details and other changed information prior to any consultation or treatment taking place.

 

  • Podiatry & Chiropody Clinic clinical receptionist will take a non-refundable deposit or full payment at the time of booking foot and ankle consultations, foot, ankle and lower limb assessment, foot and ankle bracing consultations, nail surgery and verruca needling appointments or consultations.

 

  • This information enables Podiatry & Chiropody Clinic to give you the safest and most appropriate consultation, assessment and evidence-based treatment and ensure patient confidentiality.

 

  • For this reason, it will not be possible to continue with your treatment if this information is not provided when requested.

  • Wearing a mask to your appointment is now mandatory, so we kindly ask you to comply whilst in the waiting and treatment room. Masks can be purchased in clinic for £1. If masks are not worn, we will refuse treatment and the cost of your appointment will be charged.

Treatment Options

  • All treatment options are fully discussed and outlined during your consultation including estimated costs. These costs are estimates only and may change should the treatment plan need to be altered in any way.

 

  • In some circumstances it may be possible to see children (under 16 years of age) without the presence of a parent or guardian, but this must be agreed with the parent or guardian and is at the discretion of the podiatrist.

 

  • All treatments and solutions prescribed at podiatry & Chiropody Clinic are evidence based and follow the same evidence based protocols, clinical application and clinical environment experienced within NICE and NHS frameworks.

  • As Clinical Podiatrists and Health Care Professionals we adhere to the above protocols and appropriate clinical standards when considering clinical diagnosis and treatment options. These treatment options are explained to the patient and only carried out and completed with the patient’s informed consent.

  • We endeavour to meet our patient’s expectations as much as clinically possible but the patient must also be open to consider that at times, their expectations may be unattainable or impractical. Where appropriate, we will endeavour to change treatment options (with the patient’s informed consent) which may or may not offer a better outcome. If this requires a further consultation or appointment then this consultation or appointment will be chargeable to the patient at that consultation or appointment rate. We will advise on this during consultation.

 

  • Off The Shelf Orthotics may be returned only if defective within 30 days from purchase. Once fitted and worn, Off The Shelf Orthotics cannot be returned.

 

  • Ankle Foot Orthotics (AFOs), Prescription Orthotics and Off the Shelf Orthotics may be advised and prescribed as an adjunct to treatment which may include a rehabilitation programme (Flexibility, Strength, Endurance, Range of motion, balance and co-ordination), Kinesio and Zinc Oxide Taping, Onward referral to other specialist health professional, X-Ray or MRI, Ultrasound scan. They are only issued with the patient’s consent and understanding of their function and appropriateness to addressing their injury or presenting problem. The patient is advised to play an integral role in their rehabilitation and adhere to advice given for effective results. Without appropriate interaction and co-operation by the patient in the advised use of orthotics and AFOs (wearing in advice and overall use) and undertaking any advice given at Podiatry & Chiropody Clinic with regard to any aspect of the treatment plan,  the treatment plan may not produce effective results required by the patient or Podiatrist. The patient is advised to contact their Podiatrist at Podiatry & Chiropody Clinic at any stage, regardless of time since their last consultation for ongoing advice and support. This may include booking another consultation which aside from the initial fitting, 6 and 12 week consultations, will be charged. 

 

  • Correct footwear must be worn in conjunction with orthotics (as advised prior to orthotics being issued.

 

  • Prescription Orthotics will be reviewed to assess for fit, function and in-shoe comfort/effectiveness on initial fitting. Inclusive in-clinic review periods will be booked in at reception by the patient on initial fitting for 6 weeks and 12 weeks to assess fit, function, effectiveness, wear and tear. It is up to the patient to uphold these appointments and not Podiatry & Chiropody Clinic. If dates and times need changing, it is up to the patient to make those changes with the clinical receptionist, after which, an email reminder will then be sent through our online diary / booking  system. Missed appointments with less than 24 hour cancellation notice given or no notice given at all will be charged at £60. Email communication will also be included 2 weeks after initial fitting.  Alterations to any aspect of the initial prescription will be undertaken as part of the ‘Prescription Orthotics’ package within the first 12 weeks. Thereafter, a charge will be made to the patient for further alterations to be carried out. We advise patients who receive prescription orthotics at Podiatry & Chiropody Clinic that we endeavour to meet their expectations as much as clinically possible, but the patient must also be open to consider that at times their expectations may be unattainable or impractical. To that end, we will always consider secondary options with patients informed consent.

 

  • Rehabilitation plans prescribed by your Podiatrist will only be effective when completed as specified. Your podiatrist can be contacted if you would like to make changes to your plan. This may require an in clinic consultation which will then be charged. Alternatively, this may be able to be addressed without an in clinic consultation which will not be charged.

Appointment and Consultation Time

  • Length of appointment times are for guidance and diary planning purposes only. Depending on the treatment required, the actual appointment length may be shorter than the allocated time slot.

 

  • Refunds will not be given in the event of the actual appointment length being shorter that the allocated time slot.

 

  • It may be necessary to schedule further appointments to complete the treatment plan if there is insufficient time at the scheduled appointment. This additional appointment or consultation will incur the appropriate current charge for that consultation or treatment.

 

  • For a standard new patient, Foot and Ankle Assessment or follow up appointment or consultation, if the patient is from 10 minutes late then the appointment or consultation will not be able to proceed and appropriate standard charges will be made.

Missed Appointments and Cancellations

  • Missed appointments or consultations cancelled without giving Podiatry & Chiropody Clinic at least 24 hours’ notice will be charged at the full rate for that appointment.

 

  • When Podiatry & Chiropody Clinic is closed to include weekends, as long as we receive a voice message with your name and appointment or consultation time, on the clinical reception phone or an email to info@podiatrychiropodyclinic.com within 24 hours of an appointment or consultation then no charge will be made for a missed appointment

 

  • Podiatry & Chiropody Clinic send appointment and consultation confirmation emails or (when previously agreed) a text message at the time of booking.

 

  • Podiatry & Chiropody Clinic send a reminder email or when previously agreed, a text message 48 hours prior to your appointment or consultation.

 

  • Giving reasonable notice of cancellation helps us to offer that appointment to someone else.

GP and Other Heath Professional Contact

  • When necessary and in support of your treatment plan, Podiatry & Chiropody Clinic may be required to contact your GP or other health professional and share details of your treatment. If we need to do this, we will ask and confirm your permission beforehand.

 

  • You have the right to request that we do not share this information, however depending on your circumstances we may find it necessary to discontinue your treatment if we feel that withholding this information may adversely affect your care.

 

  • A charge of £45 will be payable in advance for a GP letter

Appointment and Consultation Fees

  • At the time of initial booking, a deposit or full charge will be taken to secure an appointment or consultation by credit card, debit card or cash.

 

  • All outstanding appointment, consultation and other fees and charges must be paid in full directly after the appointment or consultation. This includes referrals from medical and other insurance providers, with the exception of those we have a pre-existing agreement with. In those circumstances you are liable to pay any outstanding fees not covered by your insurance policy under their terms and conditions.

 

  • Separate appointments for casting and scanning (prescription orthotics and Richie Brace) are charged at a 30 minute standard rate

Complaint Resolution

If a patient feels the need to make a complaint about any member of Podiatry & Chiropody Clinic team, this initial complaint should be through email for the attention of the team member in question to - info@podiatrychiropodyclinic.com. If the reply or resolution is unsatisfactory, please email info@podiatrychiropodyclinic.com for the attention of Martin Parry or Angie Parry (Clinical Directors).

 

For further resolution, please contact the Royal College of Podiatry – contact@cop.org.uk

 

Patients consumer rights are not affected.